You: So does that mean I have lost my character forever? It is against the terms of service to share an account and it means we could not investigate a compromise SEE Agent Chris: Unfortunately, as you have given someone else your log in information, it would not be possible to open a compromised account investigation. You: 9: No spyware or virus that I know of You: 7: I noticed as soon as I tried to log back in afer DC-ING You: 6: About 8pm last night, but I dc'd not log out normally, before that it would of been about 1am on the 2nd september (HK time)
#Ffxiv customer support complaints Pc#
(9) If you're using a PC, has the PC been infected by a virus or spyware? (8) Have you ever accessed your Square Enix ID outside your usual login location (friend’s house/holiday)?
(7) When did you notice the issue? (date and time) (6) When did you last log out after playing normally? (date and time) (5) Which internet provider(s) have you used? (3) Which platform are you using (Windows/PS3)? (2) Does anyone else has access to your login information (Square Enix ID and password)? (1) Have you often checked FINAL FANTASY XIV related websites (including player's site)? SEE Agent Chris: To start a compromised account investigation we would like you to answer the following questions: You: Agent Chris: Can you also confirm your location SEE Agent Chris: Thank you, can you also confirm your name, date of birth and e-mail address on the account? SEE Agent Chris: Can I take your SQUARE ENIX ID please? You: then I received an email saying my account had been blocked because I had been involved with buying / selling / power levling You: then I noticed I had another character on my moogle ionstat You: I got an email saying my account had been compremized You: Hey, I got my account blocked / suspended Just a few moments while I review your question, please. SEE Agent Chris: Hello and thank you for contacting SQUARE ENIX Customer Support. So I logged onto my Moogle station and realised my account had another character which I did not add which was strange, so I went into live chat when the following was discussed.
I then got an email saying I was banned for buying / selling gil - which I thought was strange as gil it not even important in this game (I was only 16 Cnj and 18 Gld) and I certainly did not have enough to sell. Pre Story: I got an email saying there was a discrepancy in my account and to change my password, so I did. Just to let you know I played FFXI for 6 years and have bought every FF game since 7. I just wanted to pre warn you and although this recent experience has made me slightly upset / angry with SE I would like to use this as an opportunity to warn others.
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